Proactive screening and analyzing of field feedback forms the basis for our technical support. The analyzed information is shared with relevant stakeholders for initiating and facilitating product improvement and development. As part of our proactive technical support, we regularly share technical knowledge to our customers and operators of C.star products, as well as for internal use, via Service Bulletins and other technical documentation.
Our technical support personnel have wide product and solution related knowledge. Equally we have personnel with deep technical knowledge related to supporting systems, measurement technologies and other special areas. Based on your situation and identified issues, we can provide Q&A type of technical support and related analysis. On-site technical problem solving and deep technical investigations are also part of our technical support offering. Available is also installation performance evaluations on case by case basis or as continuous service in the form of Condition Based Monitoring (CBM).